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Returned Goods Policy

What is our Returns Goods Policy?

Customers wishing to return merchandise must obtain a Return Merchandise Authorization (RMA) number from Remington Medical through the Customer Service Center. Each return requires a separate authorization.

If you do not wish to keep the product you ordered and the product is in its original unopened packaging we will charge a 20% restocking charge if you request the RMA within 30 days. If the order was designated as a special order at the time of purchase or the product is a hygiene product we will not accept returns once you have received the goods.

All returns resulting from defects in manufacturing will be fully credited provided Remington Medical's Customer Service Center notified within 15 working days of receipt of the merchandise. You will return the product to Remington Medical and we will ship you a replacement at our cost providing the goods are returned within 30 days. See also Warranty information.

Remington Medical will look after you 100% if there is shipping or other error from our company there will be no questions asked and the shipping charges will be at Remington Medical's expense. Just call our customer service department and notify them of the problem with your order.

If an order is refused and returned without authorisation the charges for shipping to and from the destination and the restocking charge will automatically be charged.

 

Provincial Tax Calculations

Could you tell me how Provincial taxes are calculated?

Taxes are calculated based on the ship-to province.  The current tax rates are as follows:

 
Ship-to Province Tax %
AB 5%
BC 12%
MB 5%
NB 13%
NL 13%
NS 15%
NT 5%
NU 5%
ON 13%
PEI 5%
QC QST 9.5% + GST 5%
SK 5%
YT 5%
Delivery

When will my shipment arrive?

Remington Medical ships within 4 to 48 hours after receiving an order for items that are in stock in our Markham warehouse. We can never predict the demands of certain products that are either fast or slow moving items and there may be a slight delay if we are out of stock. You will be notified by one of our customer service representatives if there is any delay in shipping your order. We will make every effort to ship the order complete and get your order to you as fast as possible. Any options that are available such as an exact substitution or alternative solution for a product may be offered including an upgrade to a higher quality product at no additional cost.

We use Purolator to deliver because we can track the shipment to your door and found they are reasonable and reliable in getting products to your door within the designated times for ground shipments. Low value small items may be sent via Canada Post and you will be informed. We all know Canada Post and we can say they are good 98% of the time.

Delivery Schedule for Canada

Ontario and Quebec shipments are generally received the next day.

B.C and Alberta takes 3 -4 working days 

Saskatchewan and Manitoba 2-3 working days

East Coast 2-3 working days

If your postal Code is located in a remote area including YK, NWT and NV your shipping costs and time of delivery should be discussed with our customer service department.

 

Damaged Goods

My product was shipped to me with damage; what should I do?

Please notify the shipper at the time of delivery. Write on the delivery slip that the package and or the product had physical damage.

Contact our Customer Service Department at the time you discover the damage. Please contact us immediately at 1-800-267-5822 and talk to a customer care representative.

Describe all the damage and take photos of the product with your cell phone or camera and email the photo to sales@remingtonmedical.com

If this is a dangerous goods product or liquid spill for example Manorapid antiseptic or a disinfectant product calls 1-800-267-5822 right away.

 

 

Shipping in the USA or Internationally

Does Remington Medical ship to the USA or Internationally?

Currently our company sells the products only in Canada.

Special Orders

What is your policy for ordering a special item?

Remington Medical has access to over 20,000 products many of which we stock in our warehouse in Markham, Ontario. There are items and colour selections that we deem to be considered a special order item.

 

If your order is generated by a Purchase order from a hospital or a university we will take the order and the PO is confirmation that you will complete the transaction.

 

All other special order items that are valued at $250.00 or more for a single item will require a 50% deposit. When the item is ready to be shipped to your address you will be contacted and the balance must be paid prior to shipment.  No returns on Special Ordered Items.

 

 

Credit Card Payments

Why you need authorisation for my Credit Card Payment?

Remington Medical requires authorisation confirmation on all transactions for VISA and Master Card.

 

If you do not have Credit Terms established by Remington Medical then you must pay in advance for all purchases using a valid Credit Card. If you are planning on ordering frequently we have a form for you to fill out and we will store your information safely using inscription software and locked files.

 

If this is a one time sale we will ask you for confirmation by email allowing us to charge your credit card for the total sale including shipping and taxes.

 

 

Latex

Do you sell products that contain latex?

We have made every effort to list products that contain latex on our web site with a notation that the product contains latex in the description of the product you will be purchasing.

Remington Medical Catalogue

How do I get a copy of your catalogue

You can download a copy of Remington Medicals catalogue in a flip book format in our library or contact our customer service department and we will send you a copy. If you are located in a major center a sales representative could drop one off and assist you with any questions you may have. 

Technical Service

I have a problem with my electrotherapy device what do I do?

Prior to contacting or service department:

Please locate the serial number of the device and the date of purchase.

If there is an error message please have this information available.

Locate the manual for the device and read the trouble shooting section of the manual. Often there is a simple solution such a blown fuse or broken patient cables.

Our service department is open Monday through Thursday from 9AM -5PM 

The phone number is 800-267-5822 x 252 

or email service@remingtonmedical.com

We will do our best to help resolve any issues with phone support and if needed you may have to send your product to our repair center.

Please ensure that the product is packaged very carefully with lots of packing material and if possible send it back in the original box if you still have it.

Our customer service department will give you a return authorisation repair tag number. Please print this number on the box and clearly mark it:  

Attention:  Service Department.

You will be responsible for the cost of getting your product to our company and we will return your repaired product to you if under warranty at no cost. If there are charges for the repair you will be notified in advance of doing the work needed to get your product working again. All repair charges are gauranteed for 180 days for the problem that was fixed.

Repair charges are to be paid by VISA when your product is ready to be returned to you unless there is a purchase order from a Hospital or University. 

 

TSSA

What is TSSA and how does it effect me?

TSSA is a government regulatory organisation that is concerned with about among other issues “What is inside” a consumer product. From baseball gloves, furniture and now many medical products that contain a filling or stuffing have been identified needing content labeling . All products sold in the provinces of Ontario, Quebec and Manitoba must be registered and have proper labels identifying the contents of all products that are identified as TSSA products.

 

Products can be sold in all other provinces without content labels.

 

Health Care products in Canada are now being looked at closely by TSSA agents and Remington Medical is cooperating fully with the manufactures of products that need labelling and registration.

 

 

Please visit TSSA web site at:  http://www.tssa.org/regulated/upholstered/default.asp

 

 

Promotion Code

How do I use my promotion code?

To redeem a promotional offer found in an e-mail or mail piece, just enter the code at Checkout and click "apply".  Your discount will be displayed.

Unsubscribe

How do I opt-out of email communication?

To change your communication preferences, login to your account, go to "My Account" page and uncheck the box:

Please check if you wish to receive periodic specials and events from Remington Medical.

 

Account Update

How do I update my account?

To update your account information, login to your account, go to My Account page. Here you will be provided with the option to change your account information such as email, password and contact preferences.
Disclaimers

There may be devices advertised in this this website that may not have been licensed in accordance with Canadian law.