What is your policy for ordering a special item?
Remington Medical has access to over 20,000 products many of which we stock in our warehouse in Markham, Ontario. There are items and colour selections that we deem to be considered a special order item.
If your order is generated by a Purchase order from a hospital or a university we will take the order and the PO is confirmation that you will complete the transaction.
All other special order items that are valued at $250.00 or more for a single item will require a 50% deposit. When the item is ready to be shipped to your address you will be contacted and the balance must be paid prior to shipment. No returns on Special Ordered Items.
Why you need authorisation for my Credit Card Payment?
Remington Medical requires authorisation confirmation on all transactions for VISA and Master Card.
If you do not have Credit Terms established by Remington Medical then you must pay in advance for all purchases using a valid Credit Card. If you are planning on ordering frequently we have a form for you to fill out and we will store your information safely using inscription software and locked files.
If this is a one time sale we will ask you for confirmation by email allowing us to charge your credit card for the total sale including shipping and taxes.
Do you sell products that contain latex?
We have made every effort to list products that contain latex on our web site with a notation that the product contains latex in the description of the product you will be purchasing.
How do I get a copy of your catalogue
You can download a copy of Remington Medicals catalogue in a flip book format in our library or contact our customer service department and we will send you a copy. If you are located in a major center a sales representative could drop one off and assist you with any questions you may have.
What is TSSA and how does it effect me?
TSSA is a government regulatory organisation that is concerned with about among other issues “What is inside” a consumer product. From baseball gloves, furniture and now many medical products that contain a filling or stuffing have been identified needing content labeling . All products sold in the provinces of Ontario, Quebec and Manitoba must be registered and have proper labels identifying the contents of all products that are identified as TSSA products.
Products can be sold in all other provinces without content labels.
Health Care products in Canada are now being looked at closely by TSSA agents and Remington Medical is cooperating fully with the manufactures of products that need labelling and registration.
Please visit TSSA website for more information.