What is our Returns Goods Policy?
Customers wishing to return merchandise must obtain a Return Merchandise Authorization (RMA) number from Remington Medical through the Customer Service Center. Each return requires a separate authorization.
If you do not wish to keep the product you ordered and the product is in its original unopened packaging we will charge a 20% restocking charge if you request the RMA within 30 days. If the order was designated as a special order at the time of purchase or the product is a hygiene product we will not accept returns once you have received the goods.
All returns resulting from defects in manufacturing will be fully credited provided Remington Medical’s Customer Service Center notified within 15 working days of receipt of the merchandise. You will return the product to Remington Medical and we will ship you a replacement at our cost providing the goods are returned within 30 days. See also Warranty information.
Remington Medical will look after you 100% if there is shipping or other error from our company there will be no questions asked and the shipping charges will be at Remington Medical’s expense. Just call our customer service department and notify them of the problem with your order.
If an order is refused and returned without authorisation the charges for shipping to and from the destination and the restocking charge will automatically be charged.