Shipping
Remington Medical Ships Anywhere In Canada!
Free Shipping in Canada on Orders Over $250.00*
*Please see our shipping conditions below to see if you qualify for free shipping*
Each and everyone of us at Remington Medical knows the importance of you receiving your package on time. With our experienced and hard working sales, customer service and warehouse teams we strive to provide you with the most accurate and timely service possible. We handle and package every shipment with the utmost care and professionalism.
Shipping providers
*Courier is dependant on location, size, and how many packages there are in a shipment*
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Primary Shipping Provider
Fedex
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Secondary Shipping Provider
Canada Post
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Customer Pick-up
Local clinics and customers can come by our office to pick up items and save on shipping. Pick-up details
Shipping rates
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Major Cities in Canada · Orders under $250
$12.95
Major Canadian Cities $12.95 : This is our standard flat-rate shipping across Canada for orders under $250, applicable to all provinces except Newfoundland and Labrador, and excludes remote areas within each province.
Note: The weight and size of packages may require a custom quote. A customer service representative will contact you if needed.
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Remote Areas
$18.95*
When checking out, you may see a message indicating that you are in a remote location. Our flat rates for remote most locations across Canada are $18.95*.
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Extremely Remote Areas
$29.95*
Standard flat rate shipping to Newfoundland and Labrador, Northwest Territories, Nunavut, and Yukon Territory, it is a flat rate of $29.95*. Currently, we cannot offer free shipping for orders over $250 to any of the remote locations listed above. There are some extremely remote areas that will require a quote and you will be prompted to call or email our team at checkout.
Note: The weight and size of packages may require a custom quote. As a remote customer you will have to obtain a quote if you have a heavy item in your cart.
Estimated Delivery Times
All orders are shipped from Markham, Ontario.
- Southern Ontario 1–2 business days
- Rest Of Ontario, Quebec, & Nova Scotia 2–3 business days
- Manitoba, Saskatchewan, & Maritimes 3–4 business days
- British Columbia / Alberta 3–6 business days
- Rest Of Canada 6–8 business days
Business days
*Please Note These Are Estimates And Shipping Times Can Vary Due To Many Factors*
Special Order Items
Each product that is classified as a special order item will show Special Order Item on the product page when it is not in stock. These items are not typically stocked in house and will have an extra lead time. Lead times can vary depending on suppliers and it is best you contact us to learn more. If you ordered multiple items we will backorder your special order item and ship those items in stock.
Special Order Item
Shipping times vary by product and supplier availability, typically ranging from a few days to 2–3 weeks. Contact us for an estimate.
Heavy & Bulky Items
We have eliminated the need to obtain a quote if you ahve a heavy item in your cart! Each product / SKU that is classified as a heavy or bulky item will show a Heavy or bulky item tag on the product page.
We always work to keep shipping as affordable as possible for our customers. Some items are heavy and/or bulky, so a small surcharge applies to those items.
Heavyweight and oversized items will have a surcharge added to the shipping rate at checkout. This surcharge will vary depending on the heavy item(s) in your cart. Having a heavy bulky items in your cart does not allow you to qualify for free shipping. If you are in a remote area and have a heavy item in your cart you will be prompted to call or email for a quote. If you are under the $250.00 free shipping threshold you will be charged the flat rate + heavy surcharge. If you are over $250.00 (with regular items in the cart or not) the standard flat rate will be removed and you will be only charged the heavy surcharge.
Note* the Heavy & Bulky surcharge is charged per item (For example. If you add two cases of gel, you will be charged the gel surcharge twice).
Shipping Frequently Asked Questions (FAQs)
How long will it take to get my order?
Shipping time will vary depending on location as well as courier. Remington typically ships orders out the same day if in stock. If the item(s) you have ordered are out of stock / on backorder one of our customer service representative will reach-out and inform you. We try our best to keep all top selling products in-stock at all times.
How can I track my order?
When your order is confirmed whether online, over the phone, or email. It will move through our order system and to the warehouse dispatch to be processed and pick your order. You will obtain your tracking information VIA email once your package has been created. This is typically within 24 hours of placing your order.
We use two different couriers. Canada post & FedEx
Do I pay extra shipping on backorders?
No, you will not pay extra shipping for backordered items. Some items do take longer to arrive, depending on the supplier.
Special order items usually take about 2–3 weeks, although some of our closer suppliers can ship in as little as 2–4 days. For a more accurate lead time on a specific item, please contact us.
We do our best to keep all medium- and high-moving products in stock, but we can’t stock everything, so some items have to be made or ordered specially. If it’s something you plan to order regularly, let us know and we can make it a regular stocked item.
How much will it cost to ship my package(s)?
Click to see shipping rates Here!
Confirmation of shipping charges can be made by speaking with a customer service agent. Items marked Heavy items or special order items, and remote destinations will always incur shipping charges.
What happens if I forgot to claim my item when it arrived?
We get that packages can be missed or sent to a wrong address and no one is there. We ask you to please make sure you follow the tracking and have someone present when you are expecting your package. Especially if there is a no option for safe drop-off or a package that requires a signature.
If a product shipped to you is unclaimed and returned to Remington Medical, you will be charged the standard shipping fee. If you request that an unclaimed product returned to Remington Medical be shipped to you again, the standard shipping fee will apply a second time.
What should I do if I received a damaged item?
Please report a damaged product within 1 business day from the day of receipt of the shipment, to qualify for an exchange. If possible, take pictures of the damage and send them to customercare@remingtonmedical.com with a description of the damage. If a damaged item is reported after this 24 hour window , the product is the responsibility of the customer and cannot be exchanged.
I received my order but there is a missing or incorrect item. what should I do?
We always ask our customers to make sure they have received everything in their package and cross reference with their packing slip. If something is on backorder you will be notified prior to shipment as well as on the packing slip inside your shipment.
Should an item be missing or an incorrect item was sent to you, we ask you to please contact our customer service department at your soonest convenience.
Email: customercare@remingtonmedical.com | Phone: (905) 470-7790
What is the return procedure at Remington Medical?
A return of product may be requested by contacting customer service to request a Return Authorization (RA) number. No returns will be accepted without having an RA number.This number should be written on the outside of the shipping box that you are returning your item in. The item itself should not be defaced in any away. If the item returns defaced, the return will not be accepted and the buyer will still be billed for the item. If you receive incorrect merchandise as a result of Remington Medical’s error, Remington Medical will pay for the return shipping expenses and no restocking fee will be applied.
For all other returns, we will credit your account for returned merchandise, minus the restocking fee, if applicable, once the merchandise has been received and inspected by Remington Medical. The returned item as well as the original packaging must arrive at Remington Medical in new condition.
If the item does not arrive in this condition, a credit will not be made to the buyer’s account. Use extra caution when packing to avoid damage, as Remington Medical is not responsible for returned product that is damaged during shipment back to Remington Medical. All returns of new and unused items must made within 30 calendar days of receipt of goods. An RA expires 30 calendar days from the date of issue. Once the RA expires, the item cannot be returned.
Note as well that special order items are final sale and cannot be returned.
Pickup
We always encourage our clients to come by and pick up their orders. If you are placing your order online, there will be a Pick-up option in your shopping cart under shipping options. This will automatically remove the shipping charge from your order. If you are not given this option please notify us in the note section of your order that you want to pick your order up and we will promptly credit the shipping charge on your order.
Once the order is ready for pick-up a Remington Customer Service Agent will notify you when you can pick your order up. We can have this ready as early as 4 hours after your initial order! Please wait for order confirmation before coming in to pick-up.
Our warehouse is open for pick up between 9 am and 4:30 pm – Monday to Friday
- Pick up is located at loading door unit 9 – please ring doorbell ( please do not block any bay doors)
- Our friendly warehouse team will be there to greet you with your package(s)
Tables and Large Equipment
Remington Medical has been selling high quality treatment tables and medical equipment for over 40 years. We make sure when we are sending your equipment it is with the most trusted, reliable and affordable freight company. We are completely transparent with our pricing and what the courier gives us is what you get – no extra charges or fees on our end.
We give three delivery choices to our customers:
- Curbside Delivery: Anywhere in Canada, the driver will unload the treatment table from the truck to the ground only. There is no inside delivery, so you will need to move the equipment inside yourself.
- Inside Delivery: The delivery company driver will unload the table or equipment inside the building.
- White Glove Service: Inside delivery who will remove and dispose of any packaging material such as skids, boxes, and plastic.
Your delivery options will be provided to you when we build out your custom quote for any modalities and treatment tables.
Note * we will require photos of where they will be delivering inside (stairs, hallways, doorways etc.)
To get started, request a quote through any of our capital equipment product pages.
Serving Canadians for Over 40 Years
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