Remington Medical Standard Terms and Conditions of Sale

Payment Terms:

The methods of payment accepted are cheque, electronic funds transfer (EFT), Visa or MasterCard. We offer net terms for qualifying accounts.  For non-qualifying accounts and accounts that are newly created, a credit card must be provided. Any balance overdue will be subject to a 1.5% service fee billed and compounded every 30 day period from the date the original payment was due. For customers that wish to pay by credit card, payment must be authorized by completing the Credit Card Authorization form.


The buyer is responsible for all applicable taxes in their jurisdiction that would be required in the normal course of business.


Delivery terms are FOB Remington Medical warehouse in Markham, Ontario.  The buyer shall assume all risk of loss or damage upon delivery by Remington Medical to the carrier at the point of shipment.  Remington Medical shall not be liable for any damages caused by failure or delay in shipping the goods, if such failure or delay is due to any war, embargo, riot, fire, flood, accident, strike or other labour difficulty, an act of the buyer, an act of God, an act of governmental authority, transportation shortage or failure, inability to obtain sufficient fuel, labour, materials or manufacturing facilities or any other cause beyond the reasonable control of Remington Medical.

Shipping charges

Shipping charges are applicable to all orders.  Confirmation of shipping charges can be made by speaking with a customer service agent.

Regardless of the order, heavy items, special order items and remote destinations will always incur shipping charges.

Unclaimed Packages:

If a product shipped to you is unclaimed and returned to Remington Medical, you will be charged the standard shipping fee. If you request that an unclaimed product returned to Remington Medical be shipped to you again, the standard shipping fee will apply a second time.

Damaged Goods:

The customer must report a damaged product within 1 business day from the day of receipt of the shipment, to qualify for an exchange.  If possible, take pictures of the damage.  If a damaged item is reported after this 24 hour window, the product is the responsibility of the customer and cannot be exchanged.

Missing Items / Damaged shipments

If a shipment arrives and any part of that shipment is missing, note the quantity in detail on your copy and the driver’s copy of the delivery receipt or bill of lading and have the driver sign it, acknowledging the shortage. Promptly call Remington Medical upon receipt of the goods. Save the packaging and merchandise for inspection.

If any of the shipping boxes arrive damaged to the buyers location, note the damage in detail on your copy and the driver’s copy of the delivery receipt or bill of lading and have the driver sign it, acknowledging the damage.  Promptly call Remington Medical upon receipt of the goods. Save the packaging and merchandise for inspection.  If possible take pictures of the damage.

If the information pertaining to a missing item or damaged shipment is not received within 1 business day from the date the shipment was received including the driver’s signed copy, it will be understood that the shipment was received complete and without damage



Pricing is subject to change to without notice

Returns Procedure

A return of product may be requested by contacting customer service to request a Return Authorization (RA) number.  No returns will be accepted without having an RA number.  This number should be written on the outside of the shipping box that you are returning your item in.  The item itself should not be defaced in any away.  If the item returns defaced, the return will not be accepted and the buyer will still be billed for the item.

If you receive incorrect merchandise as a result of Remington Medical’s error, Remington Medical will pay for the return shipping expenses and no restocking fee will be applied.


For all other returns, we will credit your account for returned merchandise, minus the restocking fee, if applicable, once the merchandise has been received and inspected by Remington Medical. The returned item as well as the original packaging must arrive at Remington Medical in new condition.  If the item does not arrive in this condition, a credit will not be made to the buyer’s account.


Use extra caution when packing to avoid damage, as Remington Medical is not responsible for returned product that is damaged during shipment back to Remington Medical.


All returns of new and unused items must made within 30 calendar days of receipt of goods.  An RA expires 30 calendar days from the date of issue.  Once the RA expires, the item cannot be returned.


Note as well that special order items are final sale and cannot be returned.


If a Buyer requests deferral of delivery, Remington Medical’s agreement to defer delivery shall not excuse the Buyer from its obligations to pay for the goods at the same times and in the same quantities as the original delivery schedule, including interest due pursuant to these terms and conditions.  In addition to adhering to the original payment schedule, the Buyer shall pay such storage charges as Remington Medical may assess for storing the goods awaiting delivery.


In addition to the foregoing, the buyer agrees to save and hold Remington Medical harmless from any claims, demands, liabilities, costs, expenses or judgements arising in whole or in part, directly or indirectly, out of the negligence or lack of care by the buyer or the buyers customers, agents employees, or invitees involving the use of the goods supplied by Remington Medical.  This indemnification shall include all costs, attorney’s fees and other expenses paid or incurred by or imposed upon Remington Medical in connection with the defense of any such claim.

Limitation of Liability

No action, regardless of form, arising out of the transactions under a particular invoice may be brought by the buyer more than 1 year after the date of said invoice.  Remington Medical’s liability to the buyer, whether in contract, in tort, or under any warranty, in negligence or otherwise shall not exceed, in any case the return of the amount of the purchase price paid by the buyer.  The price stated for the goods is consideration for limiting Remington Medical’s liability.

Non Healthcare Professionals

If you are not a healthcare professional and wish to purchase products from Remington Medical, we recommend that you consult with your healthcare provider first.  Remington Medical does not offer product recommendations, medical diagnosis or therapeutic advice to the general public, whether from telephone or email inquiries.  The general public however, is welcome to order from our website.  If you are not a medical professional but wish to place an order, please pay special attention to the following conditions as it pertains to the return of product:


For any items sold directly to the public by Remington Medical, those items are considered final sale.  For any defective issues identified, the individual must contact Remington Medical through, and provide an image of the product.  Please also provide proof of purchase indicating date of sale as well as well as your name and contact information.  A customer service representative will follow up with you accordingly.


Learn more about our new shipping policy


Our Frequently Asked Question Section


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