FAQs

Payment Terms The methods of payment accepted are cheque, electronic funds transfer (EFT), Visa or MasterCard. We offer net terms for qualifying accounts. For non-qualifying accounts and accounts that are newly created, a credit card must be provided. Any balance overdue will be subject to a 1.5% service fee billed and compounded every 30 day period from the date the original payment was due. For customers that wish to pay by credit card, payment must be authorized by completing the Credit Card Authorization form.

Taxes The buyer is responsible for https://www.remingtonmedical.com/wp-admin/edit.php?post_type=faqsall applicable taxes in their jurisdiction that would be required in the normal course of business.

Shipments Delivery terms are FOB Remington Medical warehouse in Markham, Ontario. The buyer shall assume all risk of loss or damage upon delivery by Remington Medical to the carrier at the point of shipment. Remington Medical shall not be liable for any damages caused by failure or delay in shipping the goods, if such failure or delay is due to any war, embargo, riot, fire, flood, accident, strike or other labour difficulty, an act of the buyer, an act of God, an act of governmental authority, transportation shortage or failure, inability to obtain sufficient fuel, labour, materials or manufacturing facilities or any other cause beyond the reasonable control of Remington Medical.

Shipping Charges Click to see shipping rates Confirmation of shipping charges can be made by speaking with a customer service agent. Items marked Heavy items or special order items, and remote destinations will always incur shipping charges.

Unclaimed Package If a product shipped to you is unclaimed and returned to Remington Medical, you will be charged the standard shipping fee. If you request that an unclaimed product returned to Remington Medical be shipped to you again, the standard shipping fee will apply a second time.

Damaged Goods

The customer must report a damaged product within 1 business day from the day of receipt of the shipment, to qualify for an exchange.  If possible, take pictures of the damage.  If a damaged item is reported after this 24 hour window, the product is the responsibility of the customer and cannot be exchanged.

Missing Items / Damaged shipments

Remington Medical requires authorisation confirmation on all transactions for VISA and Master Card.

If you do not have Credit Terms established by Remington Medical then you must pay in advance for all purchases using a valid Credit Card. If you are planning on ordering frequently we have a form for you to fill out and we will store your information safely using inscription software and locked files.

If this is a one time sale we will ask you for confirmation by email allowing us to charge your credit card for the total sale including shipping and taxes.

Pricing

Pricing is subject to change to without notice

Returns Procedure

A return of product may be requested by contacting customer service to request a Return Authorization (RA) number.  No returns will be accepted without having an RA number.  This number should be written on the outside of the shipping box that you are returning your item in.  The item itself should not be defaced in any away.  If the item returns defaced, the return will not be accepted and the buyer will still be billed for the item. If you receive incorrect merchandise as a result of Remington Medical’s error, Remington Medical will pay for the return shipping expenses and no restocking fee will be applied. For all other returns, we will credit your account for returned merchandise, minus the restocking fee, if applicable, once the merchandise has been received and inspected by Remington Medical. The returned item as well as the original packaging must arrive at Remington Medical in new condition.  If the item does not arrive in this condition, a credit will not be made to the buyer’s account. Use extra caution when packing to avoid damage, as Remington Medical is not responsible for returned product that is damaged during shipment back to Remington Medical. All returns of new and unused items must made within 30 calendar days of receipt of goods.  An RA expires 30 calendar days from the date of issue.  Once the RA expires, the item cannot be returned. Note as well that special order items are final sale and cannot be returned.

I have a problem with my electrotherapy device what do I do? Prior to contacting or service department: Please locate the serial number of the device and the date of purchase. If there is an error message please have this information available. Locate the manual for the device and read the trouble shooting section of the manual. Often there is a simple solution such a blown fuse or broken patient cables. Our service department is open Monday through Thursday from 9AM -5PM The phone number is 800-267-5822 x 252 or email service@remingtonmedical.com We will do our best to help resolve any issues with phone support and if needed you may have to send your product to our repair center. Please ensure that the product is packaged very carefully with lots of packing material and if possible send it back in the original box if you still have it. Our customer service department will give you a return authorisation repair tag number. Please print this number on the box and clearly mark it: Attention:  Service Department. You will be responsible for the cost of getting your product to our company and we will return your repaired product to you if under warranty at no cost. If there are charges for the repair you will be notified in advance of doing the work needed to get your product working again. All repair charges are gauranteed for 180 days for the problem that was fixed. Repair charges are to be paid by VISA when your product is ready to be returned to you unless there is a purchase order from a Hospital or University.

What is TSSA and how does it effect me?

TSSA is a government regulatory organisation that is concerned with about among other issues “What is inside” a consumer product. From baseball gloves, furniture and now many medical products that contain a filling or stuffing have been identified needing content labeling . All products sold in the provinces of Ontario, Quebec and Manitoba must be registered and have proper labels identifying the contents of all products that are identified as TSSA products.

Products can be sold in all other provinces without content labels.

Health Care products in Canada are now being looked at closely by TSSA agents and Remington Medical is cooperating fully with the manufactures of products that need labelling and registration.

Please visit TSSA website for more information.

How do I use my promotion code? To redeem a promotional offer found in an e-mail or mail piece, just enter the code at Checkout and click "apply".  Your discount will be displayed.

How do I opt-out of email communication? To change your communication preferences, login to your account, go to "My Account" page and uncheck the box: Please check if you wish to receive periodic specials and events from Remington Medical.

How do I update my account? To update your account information, login to your account, go to My Account page. Here you will be provided with the option to change your account information such as email, password and contact preferences.

Remington Medical and Ontario's Accessible Workplace legislation Remington Medical Ltd welcomes and encourages applications from people with disabilities.  Accomodations are avaliable on request for candidates taking part in all aspects of the selection process.