Damaged GoodsThe customer must report a damaged product within 1 business day from the day of receipt of the shipment, to qualify for an exchange. If possible, take pictures of the damage. If a damaged item is reported after this 24 hour window, the product is the responsibility of the customer and cannot be exchanged.
Remington Medical requires authorisation confirmation on all transactions for VISA and Master Card.
If you do not have Credit Terms established by Remington Medical then you must pay in advance for all purchases using a valid Credit Card. If you are planning on ordering frequently we have a form for you to fill out and we will store your information safely using inscription software and locked files.
If this is a one time sale we will ask you for confirmation by email allowing us to charge your credit card for the total sale including shipping and taxes.
PricingPricing is subject to change to without notice
Returns ProcedureA return of product may be requested by contacting customer service to request a Return Authorization (RA) number. No returns will be accepted without having an RA number. This number should be written on the outside of the shipping box that you are returning your item in. The item itself should not be defaced in any away. If the item returns defaced, the return will not be accepted and the buyer will still be billed for the item. If you receive incorrect merchandise as a result of Remington Medical’s error, Remington Medical will pay for the return shipping expenses and no restocking fee will be applied. For all other returns, we will credit your account for returned merchandise, minus the restocking fee, if applicable, once the merchandise has been received and inspected by Remington Medical. The returned item as well as the original packaging must arrive at Remington Medical in new condition. If the item does not arrive in this condition, a credit will not be made to the buyer’s account. Use extra caution when packing to avoid damage, as Remington Medical is not responsible for returned product that is damaged during shipment back to Remington Medical. All returns of new and unused items must made within 30 calendar days of receipt of goods. An RA expires 30 calendar days from the date of issue. Once the RA expires, the item cannot be returned. Note as well that special order items are final sale and cannot be returned.
What is TSSA and how does it effect me?
TSSA is a government regulatory organisation that is concerned with about among other issues “What is inside” a consumer product. From baseball gloves, furniture and now many medical products that contain a filling or stuffing have been identified needing content labeling . All products sold in the provinces of Ontario, Quebec and Manitoba must be registered and have proper labels identifying the contents of all products that are identified as TSSA products.
Products can be sold in all other provinces without content labels.
Health Care products in Canada are now being looked at closely by TSSA agents and Remington Medical is cooperating fully with the manufactures of products that need labelling and registration.
Please visit TSSA website for more information.